When you or your representative make the first call to us to notify us your loved one has passed away and to start the funeral arrangements, we will ask some very basic details about who has died, their name, age, current location as well as contact details for the next of kin or person who is taking responsibility for the funeral arrangements. This allows us to make all the necessary preparations to bring your loved one into our care as soon as possible.
If your loved one has died at home or in a care or nursing home and all the formalities are complete, we will aim to be there within I hour of your call. If we feel that circumstances mean we may not be able to be there within that time, we will try to give you an estimated time of arrival and keep you fully updated.
If your loved one has passed away in a hospital or hospice, we will not usually bring them into our care until we have met with you.
We will then give you the option of meeting with us either in one of our funeral homes nearest to you, at your home or any other convenient location to discuss your wishes for the funeral service.